Privacy Policy

About Us

We are lx-sports.com, the leading company in Europe for premium bikes. We specialize in retailing premium bikes and accessories both online and in-store. Our inventory consists of over 500 products from more than 20 top brands.

At BULL AND BEAR KIOSK, we prioritize the privacy and security of all our customers and website users. If you would like more information about how we safeguard your privacy, please contact us at [email protected]. BULL AND BEAR KIOSK is the data controller for our digital content and services and is responsible for protecting your privacy.

We may periodically update this Privacy Policy. The most recent update was on 10/04/2023.

The data we collect may include your name, email address, address, phone number, social media usernames (if you interact with us through social media), and your email preferences. While using our website, we also collect web usage data, which may include your IP address, geographical information, browser and operating system details, and information about your visit to our website (such as the pages you visited). Additionally, we may collect information through cookies stored in your web browser. We collect your personal data to support all our sales and service channels, fulfill your online purchases, provide digital services, enhance your customer experience, and inform you about relevant and interesting information. We only send you marketing messages or emails with your consent, and you can withdraw this consent at any time.

We collect technical information about your website visit to improve our online services by analyzing user behavior. This information also helps us protect our website and fulfill our legal obligations regarding your data.

We collect personal data when you visit the BULL AND BEAR KIOSK website, place an order online or over the phone, make a purchase at any of our stores, utilize our workshop services, engage with us on social media, contact us via email or any other communication channel, participate in competitions or events, or subscribe to our mailing list.

We never sell any of the personal information you provide to us (including but not limited to your name, email address, address, phone number, or any other details). For more information, please contact us at [email protected]

We consider information security as of utmost importance, and we take great care in protecting your data. Our website and digital channels utilize secure HTTPS connections, and we employ trusted third-party payment providers who adhere to necessary PCI and DSS security standards. We do not retain or store any payment details or financial data. When you subscribe to our mailing lists, your information is securely obtained through an HTTPS connection, and access to your personal data is password-protected and limited to authorized individuals. Our website is hosted on servers that follow industry best practices for security and encryption, with restricted access.

If you have given us explicit permission, we will contact you via email with relevant marketing content. If you no longer wish to receive communication from us, you can click on the ‘unsubscribe’ link in any of our marketing emails to update your preferences. Alternatively, you can email [email protected] and inform us of your communication preferences.

Once you have done so, we will update our records to ensure you no longer receive unwanted emails from us.

We retain your data only for as long as necessary. If you have subscribed to receive promotional emails, we will keep your details for as long as you remain a subscriber. For any other information you provide, we will retain it as long as necessary to continue providing you with our services or as required for record-keeping purposes.

Web usage information (sent to Google Analytics for traffic and user behavior analysis) is retained for 36 months and may include data such as IP address, geographical information, browser usage, and operating system details. Any personal data older than this period is automatically deleted or anonymized. Historical data may be retained for analysis purposes.

Your data may be transferred to third-party data processors located outside the European Economic Area (EEA). If such transfers occur, we ensure that your data receives the same level of protection as if it were processed within the EEA and that all third-party data processors are fully GDPR compliant.

You have several rights regarding your personal data and its usage, including:

  • The right to access the personal data we hold about you
  • The right to obtain information about how your personal data is used
  • The right to request correction of inaccurate, outdated, or incomplete information
  • The right to request deletion of your data or to stop its processing or collection
  • The right to opt-out of marketing messages if you withdraw your consent
  • The right to request the transfer of your personal data to another service provider
  • The right to submit a complaint to the ICO (Information Commissioner’s Office)

If you wish to exercise any of these rights, you can email us at [email protected]

We may share your data with trusted third-party companies when necessary or beneficial to provide you with our services. We only provide these companies with the information required to perform their specific services. These companies include:

  • Payment gateway providers who process payments on our behalf
  • Finance providers who offer credit services
  • Couriers and delivery partners (such as Royal Mail and FedEx) who handle order delivery
  • Companies providing professional services, including marketing, email campaign providers, and website hosts
  • Companies explicitly approved by you, such as social media platforms (e.g., Facebook and Twitter)
  • Analytics providers (e.g., Google Analytics) to analyze website traffic and ensure the best user experience
  • We may share information about fraudulent or potentially fraudulent activity where required, such as sharing data with law enforcement institutions

For more information, please contact us at [email protected]

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